Last updated: 21 August 2026
This policy explains how Lekker Cape Town collects, uses and protects personal information when you browse our website, contact us or ask us to help with accommodation or concierge arrangements.
1. Who is responsible for your information?
Lekker Cape Town is the responsible party for the personal information described in this policy. Lekker Cape Town is a South African private company, registration number K2019000329.
Privacy enquiries may be sent to info@lekkercapetown.com.
2. Information we collect
Depending on how you contact us, we may collect:
- your name, email address and telephone or WhatsApp number;
- travel dates, group size, bedroom requirements, preferred areas and budget;
- villa preferences, special requirements and the content of your messages;
- the property or page connected to your enquiry;
- referring-page information, campaign information such as UTM parameters, and the date and time of an enquiry;
- basic technical information produced when the website is used, such as IP address, browser, device and server logs; and
- booking, payment and guest information that you later provide if you proceed with a reservation.
3. How we use information
We use personal information to respond to enquiries, identify suitable properties, prepare and administer bookings, arrange requested services, communicate with guests and suppliers, prevent misuse, keep necessary business records, improve the website and comply with legal obligations.
We do not sell personal information. We will not use an accommodation enquiry to send unrelated marketing unless we have permission or another lawful basis to do so. You may ask us to stop direct marketing at any time.
4. When information is shared
We may share relevant information with property owners, managers and concierge suppliers when necessary to answer an enquiry or arrange a requested service. We may also use trusted service providers to host the website, deliver email, secure forms, process payments and provide communications or analytics services.
Current website services may include Vercel for website hosting, Resend for enquiry-email delivery, PayGate for supported card payments, and WhatsApp when you choose to communicate through that service. Each provider processes information under its own terms and privacy practices.
We may disclose information where required by law, to protect legitimate rights or safety, or as part of a lawful business reorganisation.
5. International processing
Some technology or communications providers may process information outside South Africa. Where this occurs, we take reasonable steps to use providers and arrangements that offer appropriate protection for personal information.
6. Cookies and measurement
The website may use essential cookies or similar technology required for security and normal operation. Optional analytics or advertising measurement will only be enabled when configured and, where required, after an appropriate consent choice is provided. These tools may collect device, browser, page-view, referral and interaction information.
You can control cookies through your browser. Disabling essential browser storage may affect parts of the website.
7. How long information is kept
We keep personal information only for as long as reasonably necessary for the enquiry, booking, service, legal, accounting, dispute-resolution or security purpose for which it was collected. Information that is no longer required will be deleted, anonymised or securely archived where the law permits.
8. Security
We use reasonable organisational and technical safeguards intended to protect information against loss, misuse, unauthorised access or disclosure. No internet or email system can be guaranteed completely secure, so please avoid sending unnecessary sensitive information through an enquiry form.
9. Your choices and rights
Subject to applicable law, including the Protection of Personal Information Act (POPIA), you may ask whether we hold your personal information and request access, correction or deletion. You may object to certain processing or withdraw consent where processing depends on consent.
To make a request, email info@lekkercapetown.com. We may need to verify your identity before acting on a request. You may also lodge a complaint with South Africa’s Information Regulator.
10. Children’s information
The website is intended for adults arranging accommodation. Please do not submit personal information about a child unless it is reasonably necessary for a booking or requested service and you are authorised to provide it.
11. External links
The website may link to third-party websites or communication services. Their own privacy policies apply when you use those services.
12. Changes to this policy
We may update this policy when our services, providers or legal obligations change. The latest version and revision date will be published on this page.
13. Contact details
Privacy contact: info@lekkercapetown.com.
Registered address: 1 Quarry Hill Road, 5 Greytoke Lodge, Cape Town, South Africa.